Interbank FX
witam
właśnie odbyliśmy ciekawa rozmowę z supportem ibfx. na moim starym koncie u tego broka handluje kolega z <sąsiedztwa>. miał problem z ustawieniem stoploss - otworzył order po czym kliknął na modyfikuj zlecenie. niestety ani ustawianie SL ani próby zamykania orderu nie dały rezultatu. stwierdziliśmy ze można oczywiście spróbować jakiś order z limitem aby jednak jakiś stoploss mieć, jednakże woleliśmy zwrócić się do supportu. co pomogło? otóż pomogło re-logowanie się na platformę. cóż, tak jak powiedziała pani z supportu - Now you know how to solve this problem
właśnie odbyliśmy ciekawa rozmowę z supportem ibfx. na moim starym koncie u tego broka handluje kolega z <sąsiedztwa>. miał problem z ustawieniem stoploss - otworzył order po czym kliknął na modyfikuj zlecenie. niestety ani ustawianie SL ani próby zamykania orderu nie dały rezultatu. stwierdziliśmy ze można oczywiście spróbować jakiś order z limitem aby jednak jakiś stoploss mieć, jednakże woleliśmy zwrócić się do supportu. co pomogło? otóż pomogło re-logowanie się na platformę. cóż, tak jak powiedziała pani z supportu - Now you know how to solve this problem
Thank you for contacting us. The next available agent will be right with you.
Chat InformationYou are now chatting with 'Client Services 40'
Client Services 40: Hello my name is Allison. How can I help?
25754: hello, name`s xxx
Client Services 40: hi
25754: i just opened position on EURUSD i i`m not able to set up a stop loss neither close a transaction
25754: from over 10 minutes !
Client Services 40: Please look at the bottom of your platform
Client Services 40: do you see a red and green rectangle?
25754: where exactly
25754: what menu ?
Client Services 40: Near the bottom right of the platform.
25754: yes
Client Services 40: Ok
Client Services 40: And so you should be connected to the server.
25754: yes i am
Client Services 40: Please tell me your full name, email address, and date of birth for verfication and let me check your account .
25754: xxxxx
Client Services 40: Thank you.
Client Services 40: One moment please.
Client Services 40: and is the trade placed in account 25754?
25754: yes
Client Services 40: I do not see an open trade in this account
25754: but i see
Client Services 40: and I do not see you are logged in under this acocunt
Client Services 40: Do you have another account or a demo account?
Client Services 40: Hmmm?
25754: moreover i got logs proving from 20 minutes i`m unable to do anything with this order
25754: yes i got demo acc
25754: but i do not trade on demo at teh moment
Client Services 40: Again, I do not see you as logged in to this account.
25754: i see TRADE CONTEXT IS BUSY all the time
Client Services 40: Please close the platform and reopen it
Client Services 40: and try logging in again.
Client Services 40: Trade context is busy means your platform is stuck...or clogged...
25754: i logged out & in now
Client Services 40: ok
25754: now i placed stoploss
Client Services 40: And I can see this.
25754: but is a bit late don`t you think?
Client Services 40: I do apologize for the issues you were having with Context busy.
25754: apologize?
Client Services 40: Please remember in the future, that to resolve this you must close and reopen your platform.
25754: i want to cancel this order
Client Services 40: You are connected now.
25754: but it`s 25 minutes after trying to set up a SL
Client Services 40: and now you know how to solve the Trade Context is Busy error.
Client Services 40: The problem was not a server problem.
25754: so that`s your official answer ?
Client Services 40: This may happen when too much information is entered to the platform and it gets stuck or clogged.
25754: if i`m able to open an order and unable to do anything else
25754: okay but make sure i will post this information on forex forums where i`m posting
Client Services 40: And now you know how to solve the issue.
Client Services 40: or the problem.
Client Services 40: What do you wish to happen here?
Client Services 40: I can tell you are fustrated.
Client Services 40: I explained how to solve the Trade Context is busy problem.
25754: i think it`s not really ok for your company ratings
Client Services 40: Again, I apologize for your frustrations.
25754: ok
25754: how may i make a complaint and cancel this order?
Client Services 40: I can write up a ticket but I cannot guarantee the trade will be cancelled.
25754: ok, so please do this
Client Services 40: One moment and let me discuss your concern with a Trade Specialist.
Client Services 40: Thank you for holding. I will transfer you to a Trade Specialist for assistance.
25754: ok
Chat InformationPlease wait while I transfer the chat to 'Client Services 60'.
Chat InformationYou are now chatting with 'Client Services 60'
Client Services 60: Hello, this is Jordan. How may I help you?
Client Services 60: I have been told that you have some concerns with Trade Context Is Busy?
25754: i would like to cancel an order because when i opened i was unable to set up an stoploss
Client Services 60: I am looking at the journal content of the order and since the request does come from your IP the trade could not be deleted.
Client Services 60: Live orders cannot be deleted from the market.
25754: okay so if i`m close the order now you would cancel order ?
25754: i had similar things happened with oanda and they didn`t do any issues
Client Services 60: The trade was a legitimate trade so there wouldn't be any corrections made. I wouldn't be able to speak for Oanda's policy but if the trade is a legitimate trade then it would stand according to the requests made.
25754: ok, so any action can`t be taken to avoid my losses ?
Client Services 60: Possibly waiting for the trade to go positive then closing the trade but that is not a guarantee.
25754: heh
25754: very logical
Client Services 60: It was at breaking even a second ago.
25754: okay so you are not responsible for problems with set up stoploss ?
Client Services 60: It would depend on the circumstance, in your circumstance regarding trade context is busy, the customer is responsible for understanding the platform and its functionality.
25754: allright
25754: thankyou
Client Services 60: Is there anything else that I can help you with today?
25754: no thats all
Money Never Sleeps
To nie jest kwestia ciasnego stopa. Trade context is busy pojawia sie w momencie, gdy jedna akcja jest nie skonczona (ustawienie sl), a pojawia sie druga (kolejne przestawienie sl czy tez ustawienie pendinga). Gdy cos jest w toku, jeden terminal drugiej akcji nie wykona. Widocznie tutaj cos sie zawiesilo i tak to trwalo
domyślam się ze to nie kwestia ciasnego stopa - oni sami awizują do 3 pips i tak tez jest. to fakt. kwestia ze platforma była <zapchana> , bo oczekiwała na ustawienie stopa, a nastąpiła zmiana wartości tego stopa w ciągu minuty. tak czy siak kolejny minus mt4. co do tego ze drugi raz tak nie zrobi chodziło o fakt ustawienia stopa PO zajęciu pozycji. bezpieczniej oba ordery wysłać razem - zwłaszcza dla gry intra. zawsze uniknie się straty czasu na re-logowanie się na platformę.
Money Never Sleeps
Założyłem konto w interbanku dla 50$ na dzieńdobry. Wysłałem skany dokumentów, zatwierdzili i od ponad tygodnia mam konto live. Ale 50$ do tej pory nie dali. Nie wysłałem tylko dokumentu w8, ale w trakcie rejestracji ani potem nic i nikt mnie o ten dokument nie prosił. Wysyłałem maila w tej sprawie 3 dni temu ale zero odpowiedzi. To mówią że dają a nie dają.
